S02 Ep.04: Nuno Paiva das Neves on his customer onboarding journey at SafetyCulture

Nuno Paiva das Neves, Director of Customer Success at SafetyCulture talks about the evolution of the journey from assisted trials to customer onboarding.
Listen on

In this episode of the Launch Station, we are joined by Nuno Paiva das Neves, Director of Customer Success at SafetyCulture. He started his career at IBM, then spent close to 14 years at SAP, and for the past few years, he has been in the world of CS. 

At SafetyCulture, he focuses on outcomes and business value for customers, right from delivering on pre-sales activities, success engineering, onboarding, and customer health. Being all for making customers happy, Nuno talks to us about:

  1. How the transition from working at a large corporation to a startup happens
  2. How the journey from a startup to a scaleup has evolved over the years
  3. What GTM motions exist at SafetyCulture
  4. Playbooks and learnings SafetyCulture operationalizes on for onboarding

… and more.

Accelerate time to value for your customers with Rocketlane

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Other episodes

S02 Ep. 10: Brent Ludwig on Professional Services for Product-Led Growth Companies
Brent Ludwig, Head of Professional Services, Celigo, talks about the significance of setting up a professional services team at a PLG company and the positive impact it can have on the company’s resources.
S02 Ep. 09: Jeff Kushmerek on staffing your first customer onboarding team
Jeff Kushmerek, CEO & Founder, Infinite Renewals gets talking on setting up your first customer onboarding team
S02 Ep. 08: Sloan Pettersen on how to scale without compromising on customer experience
Sloan Pettersen, Director of Global Client Onboarding at Impact, shares her insights on the ability to scale and automate while still providing a positive customer experience.