Our guest for this episode is Jan Young, a top 50 Customer Success influencer. She is currently the principal consultant with the Success League, which offers CSM and leadership training, CS program assessments, and consulting services.
She started her career in project management, moved to marketing and has been in CS even before it even became a thing. She has been a passionate influencer in the CS world and in this episode of the Launch Station, she talks about:
… and more.