S02 Ep.07: Brent Claremont on developing customer onboarding career paths
Brent Claremont, Director of Customer Onboarding at Emotive shares his insights on creating an A-Team for customer onboarding functions and how the career trajectory of an onboarding professional looks like.
In this episode, we have Brent Claremont, Director of Customer Onboarding at Emotive. A seasoned leader with 7 years of experience in Customer Success and another 4+ years of experience in SaaS leadership, he was one of the founding CS members of the Sydney HubSpot office. He later took up the role of an Onboarding Team Manager and helped review global CSAT, launch Service Hub and build a career rotational program at HubSpot HQ.
As the recipient of the ‘Top Manager’ award in 2020, Brent sticks to hiring for character and training for skill. He is all for having a unique perspective to challenge the status quo and improve current processes.
In this insight-packed session, Brent gets talking about:
- The playbook to create your A team for onboarding functions
- Developing an effective career pathing program for onboarding professionals
- The career trajectory of a customer onboarding professional
- Success stories of onboarding professionals who transitioned into different roles
… and more. Tune in!
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Other episodes
S02 Ep. 10: Brent Ludwig on Professional Services for Product-Led Growth Companies
Brent Ludwig, Head of Professional Services, Celigo, talks about the significance of setting up a professional services team at a PLG company and the positive impact it can have on the company’s resources.
S02 Ep. 09: Jeff Kushmerek on staffing your first customer onboarding team
Jeff Kushmerek, CEO & Founder, Infinite Renewals gets talking on setting up your first customer onboarding team
S02 Ep. 08: Sloan Pettersen on how to scale without compromising on customer experience
Sloan Pettersen, Director of Global Client Onboarding at Impact, shares her insights on the ability to scale and automate while still providing a positive customer experience.
