S02 Ep. 09: Hiring your first customer onboarding team
Jeff Kushmerek, CEO & Founder, Infinite Renewals gets talking on setting up your first customer onboarding team
In this episode, we have with us a celebrity from the onboarding and implementation space; Jeff Kushmerek, CEO & Founder, Infinite Renewals. Jeff has spent over 20 years in the post-sales organization with tech companies, building and launching implementation and professional services teams. He has helped multiple companies to achieve success with customers.
In this episode, Jeff talks to us about:
- His journey in the onboarding and implementation space
- Staffing your startup
- The skills to look out for when hiring for your startup
- The questions to ask to your first onboarding hire
… and more. Tune in!
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Other episodes
S02 Ep.10: Professional Services for PLG Companies
Brent Ludwig, Head of Professional Services, Celigo, talks about the significance of setting up a professional services team at a PLG company and the positive impact it can have on the company’s resources.
S02 Ep. 09: Hiring your first customer onboarding team
Jeff Kushmerek, CEO & Founder, Infinite Renewals gets talking on setting up your first customer onboarding team
S02 Ep. 08: Scaling without compromising on customer experience
Sloan Pettersen, Director of Global Client Onboarding at Impact, shares her insights on the ability to scale and automate while still providing a positive customer experience.
