CS teams often tend to turn their focus inwards. They want to improve metrics, up the renewals, etc. But, the answer to how you can improve those numbers is hiding in plain sight: customer-centricity.
Donna Weber tells you what you can do today to become more customer-centric.
Customer renewal is the holy grail every CS team is on the quest for. Ed Powers points out five moments in the customer journey where you can apply neuroscience to reaffirm their trust in you and ensure renewal.
Onboarding fails because customers can be underprepared for it. Star tells you your sales team can help there, by talking to your customers about their onboarding during the sales cycle.
Use Star Hofer’s Readiness Kit to set customers up for success!
