Aaron Thompson is a world-renowned Customer Success Keynote Speaker and Educator. He is the Chief Revenue Officer at SuccessCOACHING (www.successcoaching.co), the world’s leader in Customer Success training and education and. He is also the CEO and Founder of RedSlacks.com, an online library of free Customer Success educational content. Aaron has decades of training and instructional design experience and has built and scaled numerous Customer Success organizations from scratch. This real-world background in both disciplines uniquely positions him as an educator in the discipline of Customer Success. Aaron is a very active participant in the global Customer Success community and consistently challenges the industry norms to improve and grow the CS function in its entirety. When not evangelizing for Customer Success best practices, Aaron enjoys spending time with his friends and family in the great outdoors as an avid kayaker, golfer, and skier. He resides in the Pacific Northwest, USA, and as best he can, takes full advantage of everything nature has to offer.