πŸ“˜ We have put together all our learnings from Propel22 in an E-book for you.Β Check it out β†’
World’s first customer onboarding conference
March 15-16, 2022
Virtual

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We just concluded Propel22, our two-day mega spectacle that caught the attention of over 3000 customer onboarding and implementation professionals.

The good news is, you can still view the recordings! Click the button below to access the videos.

Watch the recordings
Stay tuned for agenda and more!
2 Days
25+ Industry Experts
30+ Sessions
Tuesday, March 15th
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Tuesday, March 15th
09:00 am PST
Conference Kickoff
Welcome Note
Mar 15, 9:00–09:15 am PST
09:15 am PST
Customer Onboarding: AHA! or WTF?
Opening Keynote
Mar 15, 9:15–10:00 am PST
10:00 am PST
Are you delaying your customer’s success?
Session
Mar 15, 10:00–10:30 am PST
10:30 am PST
Handling the most critical moments in the customer journey
Session
Mar 15, 10:30–11:00 am PST
11:05 am PST
Creating early wins with the first value delivery framework
Session
Mar 15, 11:05–11:35 am PST
11:35 am PST
No more feeling stuck. Let's kick-off creating your first 15 training videos.
Workshop
Mar 15, 11:35–12:15 pm PST
12:15 pm PST
Starting the renewal at Hello
Session
Mar 15, 12:15–12:45 pm PST
12:45 pm PST
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Lunch & Networking
Mar 15, 12:45–1:00 pm PST
01:00 pm PST
Why onboarding is tough - war room stories
Session
Mar 15, 01:00–01:30 pm PST
01:30 pm PST
What no one told you about scaling your onboarding team
Session
Mar 15, 01:30–01:50 pm PST
01:50 pm PST
Scaling onboarding at HubSpot
Session
Mar 15, 01:50–02:10 pm PST
02:10 pm PST
How to use onboarding to accelerate expansion and increase NRR
Session
Mar 15, 02:10–02:30 pm PST
02:30 pm PST
What every implementation should measure: establishing successful KPIs
Session
Mar 15, 02:30–03:00 pm PST
03:00 pm PST
Onboarding and the company organizational chart
Fireside Chat
Mar 15, 03:00–03:30 pm PST
03:30 pm PST
Setting up an onboarding motion that'll scale with you
Fireside Chat
Mar 15, 03:30–04:00 pm PST
04:00 pm PST
Prelude for Day 2
Session
Mar 15, 04:00–04:15 pm PST
Wednesday, March 16th
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Wednesday, March 16th
09:00 am PST
Who thinks you're customer centric? You? Or your customers?
Opening Keynote
Mar 16, 9:00–09:45 am PST
09:45 am PST
Scoring your onboarding on the Maturity Model
Session
Mar 16, 09:45–10:15 am PST
10:15 am PST
A frictionless customer journey: how CS Ops helps drive smooth onboarding and beyond
Session
Mar 16, 10:15–10:45 am PST
10:45 am PST
Accelerating outcomes with Value Gap Mapping
Workshop
Mar 16, 10:45–11:30 am PST
11:30 am PST
The post-sale SCALINGβ„’ Framework: packaging your services offerings to support fast growth
Session
Mar 16, 11:30–12:00 pm PST
12:00 pm PST
Leveraging customer intelligence for customer onboarding success
Session
Mar 16, 12:00–12:30 pm PST
12:45 pm PST
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Lunch & Networking
Mar 15, 12:45–1:00 pm PST
01:00 pm PST
How to design and implement an effective onboarding process
Workshop
Mar 16, 01:00–01:45 pm PST
01:45 pm PST
Building a better strategy for effective go-lives that can lead to greater solution adoption
Session
Mar 16, 01:45–02:15 pm PST
02:15 pm PST
Connect!
Let's play a game
Mar 16, 02:15–02:30 pm PST
02:30 pm PST
Overcoming onboarding challenges from Seed to Series B
Fireside Chat
Mar 16, 02:30–03:00 pm PST
03:00 pm PST
QBRs are stupid. OBRs are smart.
Session
Mar 16, 03:00–03:30 pm PST
03:30 pm PST
Valedictory
Session
Mar 16, 03:30–03:45 pm PST

Speakers

We’re excited to bring over 25+ speakers from across the world together for Propel22. Meet this year’s Propel22 lineup.
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