Agenda

Sessions

Time (PST)
Topic
Speakers
08:30 AM onwards
Registration & Welcome Networking
09:00 AM

Keynote

Opening Keynote

15 min

Srikrishnan 
Ganesan

Co-founder & CEO, Rocketlane

10:00 AM

General Session

Translating Customer Outcomes into Measurable Success for Services Teams

30 mins

David Dixon

Senior Delivery Manager, Aerocloud

10:30 AM

General Session

Redesigning PS Teams for the Outcome Era

30 mins

Sukanya Kuppuswamy

Vice President Shared Services,

Chargebee

11:00 AM
Coffee Break

15 min

11:15 AM

General Session

The Blueprint for Building an Outcome-Driven PS Function

30 mins

Liam Miner

Vice President of Professional Services,

Contentsquare

Maya Weintraub Kaye

Sr. Delivery Lead, Datatonic

Jon Fletcher

Director of AI Workflow Architecture,

OneAdvanced

11:45 AM

Keynote

Product Keynote

30 mins

Vignesh Girishankar

Co-founder &
Chief Product Officer,

Rocketlane

12:45 PM
Lunch

60 min

01:45 PM

Track A

FDEs: The Evolving Delivery Function

45 min

Milos Mandic

Founder, FDE Hub

Chris Strobl

FDE and Founder, GitFlash

01:45 PM

Track B

Product Roadmap

45 min

Arushi Ladha

Director of Product,
Rocketlane

02:30 PM
Break

5 min

02:35 PM

Track A

How Customers Use Nitro Agents

30 min

Speaker to be announced

02:35 PM

Track B

Stop Selling Hours: How We Rebuilt Delivery Around Outcomes

30 min

Gabi Sicher

Head of Customer Engineering,


Pendo

03:05 PM
Break

5 min

03:10 PM

Track A

Building a Recurring Services Model That Drives Customer Outcomes

30 min

Rinesh Thakrar

Senior Director,


Global Professional Services,


Showpad

03:10 PM

Track B

Topic to be announced

30 min

Jacqui Morgan

Head of Client Delivery Transformation & Global PMO,


Xceptor

Chris Cowlard

Senior Director, Head of Global Client Delivery & SaaS,


Xceptor

03:35 PM
Networking Break

15 min

03:45 PM

General Session

Strategic Imperatives for the Outcome Era

15 min

Martin Roxby

Co-founder | PS Strategy & Capability Development Director,

J21A

Steve Beckley

Director & Co-founder, J21A

Simon England

Partner, Garwood Growth

Adam Maze

Managing Consultant,


Garwood Growth

04:15 PM
Networking Break

15 min

04:30 PM

Awards

Awards Ceremony

15 min

04:45 PM

General Session

Closing Note

15 min