Keishla Ceaser-Jones

Sr. Director Partner Success, EAB

Keishla Ceaser-Jones is a customer success leader with over 20 years of experience and serves as Senior Director leading customer success teams in support of partners using virtual digital tools to support their enrollment and recruitment goals in the higher ed space.. Her leadership focuses on delivering exceptional customer experiences while driving value, retention, and growth.

Sessions

DAY 1

APRIL 18, TUESDAY

time (PST)

Title

Speaker

02:30 pm

Session

Strategies for change management during customer onboarding

30 mins

Teams that develop competency to guide customers on how to manage change are more agile & resilient. Learn 4 core strategies for change management during onboarding that support customer outcomes.