We've accepted longer time to value, escalations, and delayed go-lives as normal in customer onboarding.
While we blame our people and processes, in reality, the bigger problem is our tools.
While we blame our people and processes, in reality, the bigger problem is our tools.
How your mishmash of generic tools fail you
1
Customer experience is an afterthought
69% of teams say Onboarding CX needs a serious upgrade
Tools you use aren't built for customer-facing projects. Customers are at the mercy of your workarounds.
Your project tools miss the concept of internal or shared, causing visibility and collaboration to take a hit.
Customer sentiment is not measured along the journey, leading to escalations or churn.
Your project tools miss the concept of internal or shared, causing visibility and collaboration to take a hit.
Customer sentiment is not measured along the journey, leading to escalations or churn.
2
Work is everywhere with multiple tools
7 hrs/wk is spent on busy work
Disjointed tools create siloed workstreams. Switching between tasks, conversations, and docs, drains your team.
Piecing together follow ups, status updates, and reports from across tools takes time, lowering productivity.
Discussions fall back to email, leading to chaos and frustration for your teams.
Piecing together follow ups, status updates, and reports from across tools takes time, lowering productivity.
Discussions fall back to email, leading to chaos and frustration for your teams.
3
Neither repeatable, nor measurable
71% teams crave for simple-to-setup projects, measurable outcomes
Generic tools don’t scale with you. Your workarounds don’t work so well anymore.
Templatizing projects and enforcing best practices gets gruelling, thereby impacting outcomes and time to value.
With no visibility into project health, trends, and benchmarks, guesswork takes over decision-making.
Templatizing projects and enforcing best practices gets gruelling, thereby impacting outcomes and time to value.
With no visibility into project health, trends, and benchmarks, guesswork takes over decision-making.
Tools you use aren't built for customer-facing projects. Customers are at the mercy of your workarounds.
Your project tools miss the concept of internal or shared, causing visibility and collaboration to take a hit.
Customer sentiment is not measured along the journey, leading to escalations or churn.
Your project tools miss the concept of internal or shared, causing visibility and collaboration to take a hit.
Customer sentiment is not measured along the journey, leading to escalations or churn.
Disjointed tools create siloed workstreams. Switching between tasks, conversations, and docs, drains your team.
Piecing together follow ups, status updates, and reports from across tools takes time, lowering productivity.
Discussions fall back to email, leading to chaos and frustration for your teams.
Piecing together follow ups, status updates, and reports from across tools takes time, lowering productivity.
Discussions fall back to email, leading to chaos and frustration for your teams.
Generic tools don’t scale with you. Your workarounds don’t work so well anymore.
Templatizing projects and enforcing best practices gets gruelling, thereby impacting outcomes and time to value.
With no visibility into project health, trends, and benchmarks, guesswork takes over decision-making.
Templatizing projects and enforcing best practices gets gruelling, thereby impacting outcomes and time to value.
With no visibility into project health, trends, and benchmarks, guesswork takes over decision-making.
Your team and customers deserve better
Stop keeping your customers in the dark.
Stop onboarding them on spreadsheets
or sub-par project tools.
or sub-par project tools.
Stop relying on your gut and being unaware of customer sentiments.
We've got your back
Rocketlane is a Collaborative Customer Onboarding Platform that helps you shorten time to value, and deliver a delightful onboarding experience. Every time.
Want to see how? Apply for early access
Want to see how? Apply for early access
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