Welcome to
The Launch Station

Your dose for go-live success, powered by Rocketlane.

Every week, we chat with Customer Success and Implementation leaders to deconstruct how their teams accelerate value delivery, streamline customer onboarding, and delight their customers.

Discover the best practices, and listen to stories of heroics and project turnarounds, and borrow what’s worked for others. Learn how you can deliver a consistent and professional experience to every customer. Tweet using #launchstation and get your question answered on the podcast.

If you are from the world of implementation, onboarding, or customer success, this is your show! Join in.

Latest episode

S01 Ep.08: Sales as a Multiplier of Customer Success
Assaf Barnir, VP - Customer Success at Netomi, talks about how the sales process can provide a leg-up for customer onboarding and more
48
MIN LISTEN

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All episodes

S01 Ep.07: Packaging your services and creating the right offering for your customers
Chitra Madhwacharyula, Head, Customer Success, Couchbase talks about what goes into baking services into your offering and more
32
MIN LISTEN
S01 Ep.06: Creating Wins with the First Value Delivery Framework
Irit Eizips, of CSM Practice talks to us about the First Value Delivery framework and how it can be used to identify quick wins for value delivery.
40
MIN LISTEN
S01 Ep.05: Cracking the Enterprise Code
Vishal Rana, VP - Customer Success, Snapdocs, on implementation for enterprise customers, the process involved, handling escalations, and more
40
MIN LISTEN
S01 Ep.01: Check-box Mentality vs Value-focused mentality for Customer Success
Stephan Howsepian, Sr. Manager, AMS Customer Success, Citrix on striking a balance between a checkbox mentality and value-based mentality
28
MIN LISTEN
S01 Ep.04: Looking at Escalations as Opportunities
Mike Sasaki and Rachel Jugai of Mitek Systems recommend best practices for handling customer escalations
49
MIN LISTEN
S01 Ep.02: The Journey of Expectation Management
Peter Taylor, author of The Lazy Project Manager, tells us why expectation management is a journey and not a destination. He also recommends tools that can help build professional relationships rooted in trust, honesty, and collaboration.
42
MIN LISTEN
S01 Ep.03: Championing Success with Your Buyer Side Champion
Linden Hillenbrand, VP, Global Customer Success & Support, Cloudera talks about the evolution of customer onboarding, best practices for approaching enterprise clients, and more.
30
MIN LISTEN

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implementation and onboarding chaos.

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