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Every PS team has a list of tasks that never changes. Turn the SOW into a project plan. Configure the tenant. Update the records. Run the same setup sequence for the fifteenth customer in a row. These are not complex tasks. They are just tasks that someone on your team has to do, every single time. Workforce Agents handles them so you don't.
Every implementation project starts the same way. The deal closes, a file lands in your inbox, and before any delivery work can begin, a project manager has to read through it, extract the phases, write out the tasks, set the milestones, and build the whole thing out manually.
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Feed Workforce Agents your SOW, your BRD, a scoping document, or anything that captures what the project is supposed to deliver, and it generates a structured project plan from it. Phases, tasks, milestones, all populated based on what is actually in the document. Nothing invented, nothing missed.
For some teams this is a dedicated ops role. For others it is the implementation manager or PS consultant doing it themselves. Either way, these are hours spent on work that does not require the people doing it. With Workforce Agents, that same project plan is ready in minutes, and your team's attention starts where it should, on the customer.
Customer data does not arrive clean. It comes in as a PDF attachment, a Salesforce export with mismatched fields, an email thread with half the requirements buried in the middle, a spreadsheet someone reformatted last quarter. Before any implementation work can begin, someone on your team has to make sense of all of it.
Workforce Agents takes everything your team receives and turns it into structured, validated, implementation-ready data. You point it at the source, and it extracts what matters, standardizes the format, and flags anything that would break a downstream system before it becomes a problem at go-live.
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The result is not just cleaner data. It is the confidence that what goes into your systems is correct, and that your team did not spend a week making it that way.
Once the data is ready, the next bottleneck is setup. Every new customer needs their environment built out: fields created, roles assigned, modules enabled, integrations connected. The sequence is always the same. The time it takes is always manual.
Workforce Agents connects to your product via API or MCP or browser use and handles the configuration work directly. Tell the agent what the customer needs, and it executes. It handles simple one-off changes just as naturally as it handles full instance builds from scratch. Your team is no longer navigating screens to complete a checklist, they are reviewing what the agent did and moving on.
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Across your customer base, this compounds. The same team that handled five implementations in a quarter can handle fifteen, without adding headcount or cutting corners.
Workforce Agents is available now as part of the Rocketlane Nitro platform. If your team is spending hours on work that runs the same way every time, whether that is building project plans, cleaning customer data, or configuring environments, we would like to show you what it looks like when agents handle it instead.
Book a demo to see Workforce Agents in action, or talk to your Rocketlane account team about getting started.
“Speeds up CSV importing and saves me from having to get customers to use a template file or create mapped data exports. Quick to integrate and flexible outside the happy path. We found defining workbooks and templates confusing; at a prior job it was configured through code, which I preferred.”
Source: G2 review


AI that executes your delivery work (Add to any plan)
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Ideal for expanding organizations needing more in-depth capabilities and integration for scaling.
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Great for teams desiring tailored workflows with comprehensive reporting capabilities.
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Tailored for large enterprises requiring a fully customizable, comprehensive delivery engine.

A Forward Deployed Engineer (FDE) embeds in the customer environment to implement, customize, and operationalize complex products. They unblock integrations, fix data issues, adapt workflows, and bridge engineering gaps — accelerating onboarding, adoption, and customer value far beyond traditional post-sales roles.





70–85% utilization. 94% G2 rating.
One platform does what the entire table above tries
to split across tools.
70–85% utilization. 94% G2 rating.
One platform does what the entire table above tries
to split across tools.

70–85% utilization. 94% G2 rating.
One platform does what the entire table above tries
to split across tools.
Enterprise implementations fail because customers don’t follow the process or provide clean data on time. Most delays are purely “customer-side” issues.
Implementations fail because complex environments need real-time technical problem-solving. FDEs unblock workflows, integrations, and unknown constraints that traditional onboarding teams can’t resolve on their own.
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Get a better all-in-one PSA
Companies that embed engineers directly with customers see significantly higher enterprise retention compared to traditional post-sales models — because embedded engineers uncover “unknowns” that never surface in ticket queues.

VP Sales, Intercom

A Forward Deployed Engineer (FDE) embeds in the customer environment to implement, customize, and operationalize complex products. They unblock integrations, fix data issues, adapt workflows, and bridge engineering gaps — accelerating onboarding, adoption, and customer value far beyond traditional post-sales roles.






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