Joveo primarily caters to large enterprise customers with a presence across multiple geographies. This means hiring requirements and regulations vary widely.

Hiring is time sensitive. Any delay in publishing job advertising campaigns can adversely impact hiring. Therefore onboarding plays a critical role in making sure customers realize value from the Joveo platform.

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Onboarding projects require close collaboration between Sales, Customer Success, Ad Operations, Implementation, et al. But using a combination of generic tools like Google Forms, Google Docs, and spreadsheets meant there was hardly any scope for a consistent and collaborative approach to onboarding.

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With the centralized visibility that Rocketlane offered, the Joveo onboarding team had a single source of truth for all their onboarding projects—across customers, geographies, and team members.

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By setting up reusable project templates, Joveo is now able to deliver a consistent, repeatable onboarding experience. This has enabled the team to benchmark onboarding projects for specific types of customers and identify bottlenecks.

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Creating templates has helped them customize onboarding workflows to streamline and improve their internal processes. This has insulated Joveo’s onboarding processes from individual team members’ project management styles.

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Rocketlane’s inbuilt CSAT functionality enabled the Joveo team to collect customer feedback at critical stages in the onboarding journey.

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