AI has changed what customers are willing to pay for. When LLMs can compress hours of work into minutes, "billable hours" stops being a value story — and outcomes become the only currency that matters. Professional Services teams that don't adapt to this shift risk becoming a line item customers question, rather than a partner they invest in.

This session is a practical playbook, not a theory session. Brian Hodges and Randeep Jaidka will break down exactly how PS leaders and practitioners can shift from effort-based delivery to outcome-based delivery — with steps you can start applying the same week you watch this.

Whether you're a services business owner rethinking your commercial model, or a delivery leader/practitioner rethinking how you scope, staff, and sell your work, this session gives you a concrete starting point.

Key Takeaways:

- How to reposition your PS offerings around customer outcomes instead of effort or deliverables

- How to reprice and repackage services so AI-driven efficiency becomes a margin gain, not a client discount

- A step-by-step approach to piloting outcome-based engagements without overhauling your whole business model overnight

Who should attend: Service delivery leaders, PS practitioners, and services business owners who want to stay ahead of this shift rather than react to it once clients start asking for it.

Join us live — bring your questions, this is built to be a working session, not a lecture.

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