Many customer-facing teams struggle to get clients actively involved during onboarding. Instead of participating, customers often stay on the sidelines- delaying progress, missing key steps, and stretching timelines.

In this webinar, we will cover:

- How to identify when customers are disengaged during onboarding

- Why passive customers lead to project delays and misaligned expectations

- Common gaps in communication, ownership, and accountability

- Tactics to foster shared responsibility and active participation

- Ways to create an interactive, partnership-driven onboarding journey

In just 30 minutes, you’ll learn practical strategies to turn your customers from passive spectators into fully engaged collaborators.

Join us live and discover how to build stronger relationships, accelerate time-to-value, and deliver a smoother, more successful onboarding experience.

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