SafetyCulture’s customer onboarding playbook

Nuno Paiva das Neves, Director of Customer Success at SafetyCulture talks about the evolution of the journey from assisted trials to customer onboarding.
Listen on

In this episode of the Launch Station, we are joined by Nuno Paiva das Neves, Director of Customer Success at SafetyCulture. He started his career at IBM, then spent close to 14 years at SAP, and for the past few years, he has been in the world of CS. 

At SafetyCulture, he focuses on outcomes and business value for customers, right from delivering on pre-sales activities, success engineering, onboarding, and customer health. Being all for making customers happy, Nuno talks to us about:

  1. How the transition from working at a large corporation to a startup happens
  2. How the journey from a startup to a scaleup has evolved over the years
  3. What GTM motions exist at SafetyCulture
  4. Playbooks and learnings SafetyCulture operationalizes on for onboarding

… and more.

Move your service delivery into the fast lane

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Other episodes

How to use data for your customer onboarding and customer success narrative
Nikola Mijic, the Co-founder & CEO of Matik, Inc., shares insights on how data can be used to optimize the customer journey.
Customer onboarding strategies for scaling your startup
Emily Garza, Head of Customer Engagement, Unit21, shares her advice on what customer onboarding strategies you can implement for long-term success.
Customer Led Growth and Customer Onboarding
Nir Kalish, VP of CX & Customer-Led Growth (CLG) Advisor, Amplemarket, talks about customer led growth and how onboarding adds value to it.