S01 Ep.10: Customer Education - The Missing Link to Onboarding Success
Bill Cushard, General Manager, ServiceRocket, talks about why customer education and training programs is required in the customer onboarding journey
In Episode 10, we have Bill Cushard, General Manager, ServiceRocket. He is a customer education expert and has spent most of his career working in learning management, software adoption, and customer success. He was named one of the Top 25 CS Influencers in 2020. Bill has extensive experience working with startups and high-growth companies.
Here's what Bill talks about in this episode:
- How Learndot came about
- What great customer training looks like
- The maturity model for customer education
- Companies that do a great job in customer training/education
- When a SaaS business should invest in customer education
- Roadblocks in setting up customer education programs in companies
... and more.
Accelerate time to value for your customers with Rocketlane
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Other episodes
S02 Ep. 10: Brent Ludwig on Professional Services for Product-Led Growth Companies
Brent Ludwig, Head of Professional Services, Celigo, talks about the significance of setting up a professional services team at a PLG company and the positive impact it can have on the company’s resources.
S02 Ep. 09: Jeff Kushmerek on staffing your first customer onboarding team
Jeff Kushmerek, CEO & Founder, Infinite Renewals gets talking on setting up your first customer onboarding team
S02 Ep. 08: Sloan Pettersen on how to scale without compromising on customer experience
Sloan Pettersen, Director of Global Client Onboarding at Impact, shares her insights on the ability to scale and automate while still providing a positive customer experience.
