21 - 23  may

Yikes! It seems you missed the greatest thing to happen in onboarding and professional services since the invention of spreadsheets. Don’t worry, we’ve got your back. Access the recordings by clicking on the button below.


Wisdom Galore

Technology services businesses are at an inflection point. Our speakers spoke about how onboarding teams could deliver smoother onboarding experiences. They also showed how PS leaders could incorporate the latest advances in AI and technology to manage the coming shift.


Why should actors and athletes have all the fun? We sought out the best leaders and managers in customer onboarding and professional services and made sure their cutting-edge work was recognized and celebrated (if you’re reading this, hopefully you’ll win our award next year!)


Propel24’s first ever in-person event 
had the who’s who of PS and customer 
onboarding among its attendees. 
Nick Mehta from Gainsight, Donna 
Weber (who wrote THE definitive guide 
to customer onboarding), and Irit Eizips 
were some of the people that our 
attendees got to meet, and network with.

A glimpse of amazing speakers
 from this year



CEO of Gainsight

Winners of this year’s 
Golden Comet Awards

Best use of

Best Implementation

Best implementation

Best Customer Onboarding Team of the Year

Arushi Ladha

Senior Product Manager, Rocketlane

Sanjeet Kaur Bali

Former SVP Customer Success Engineering, Trellix

Phil Wang

VP Implementations, Observe.ai

Deepak Kumar

Chief Customer Officer, Observe.ai

Aaron Thompson

Chief Revenue Officer, SuccessHACKER

Bernard Huger

Chief Financial Officer, Aera Technology

Nick Mehta

CEO of Gainsight

Srikrishnan Ganesan

CEO and Co-founder, Rocketlane

Emilia D'Anzica

Founder and Managing Partner, Growth Molecules

Brett Jarvis

VP of Customer Success and Experience, Rocketlane

Chris Weiss

Americas VP, Professional Services. Anaplan

Omid Razavi

Founder, SuccessLab

Brian Hodges

President and Co-founder, nCloudIntegrators

Chris Darius

CCO and Co-founder, nCloudIntegrators

Carter Stepanovsky

Director of Service Delivery, Salesloft

Saood Shah

Founder, XnO Solutions

Jonathan Trail

Vice President Professional Services, Replicant

Stephanie Rahman

Vice President of Professional Services, Clari

Jake Schnur

Head of Implementation, Moveworks

Dave Laney

Global Director of Managed Services, Showpad

Gary Becker

Principal, Becker Business Consulting

Rocky Dsouza

AVP Customer Success, Netomi

Jay Crocker

Director of PS Operations, Skillsoft

Robert Block

SVP of Customer Success, Skillsoft

Leanna Castello

Former VP of Customer Success, Density

Ciara Conlon

Senior Manager, Customer Onboarding, MongoDB

Saurabh Prabhu

Senior Director, Customer and Professional Services, Icertis

Jasmine Reynolds

Flow Customer Success Manager, Pluralsight

Brett Jarvis

VP of Customer Success and Experience, Rocketlane

Hal Stanley

Vice President, Offering Management Research & Advisory, TSIA

Srikrishnan Ganesan

CEO and Co-founder, Rocketlane

Star Hofer

Chief Operating Officer, Raisin Software

Mary Poppen

President, Employee Experience Division, Hrizons

Jan Young

Founder & Chief Customer Officer, JanYoungCX

Aaron Thompson

Chief Revenue Officer, SuccessHACKER

Meredith Mann

Director, Global Consulting Services, LinkedIn

Diego Barera

CEO and Co-founder, UnlockTheROI

Kristine Kukich

Principal Owner, The Training Sherpa

Dennis Mahoney

Strategy Advisor, Dennis Mahoney Consulting

Phil Wang

VP Implementations, Observe.ai

Deepak Kumar

Chief Customer Officer, Observe.ai

Munish Gandhi

Founder and CEO, Statisfy

Terrinee Pooler

Atlanta Chapter Lead, Women of Customer Success

Katie Clark

Implementation Manager, PocketHealth

Preethie Vimalan

Manager, Customer Onboarding, Freshworks Inc

Sadee Akhtar

Director, Flow Expert Services, Pluralsight

Peter Armaly

Principal, Valuize Consulting

Bob London

Founder & Chief Listening Officer, BobLondon.co

Ed Powers

Principal Consultant, Service Excellence Partners

Susan Thomas

Director of Resource Management, Optiv

Christine Camp

Vice President Worldwide Channel Sales, ExtraHop

Kristi Faltorusso

Chief Customer Officer, ClientSuccess

Greg Daines

CEO, ChurnRX

Jarvis Harris

Head of Customer Success & Renewals, Xactly

Mark Sloan

Managing Director, Asaph Advisors

Tony Peck

VP Customer Success, Bigeye

Greg Hensley

Director, Resource Management Institute

Ryan Childers

Managing Director, Resource Management Institute

Rod Cherkas

CEO and Co-founder, HelloCCO

Donna Weber

Author and Customer Onboarding Expert, Springboard Solutions

Irit Eizips

CEO and Chief Customer Officer, CSM Practice