Recap: Propel26

Meet the speakers sharing the ideas, strategies,
and operating models defining the Outcome Era.

Sessions

Time (PST)
Topic
Speakers

15 min

Srikrishnan 
Ganesan

CEO & Founder, Rocketlane

60 mins

Srikrishnan 
Ganesan

CEO & Founder, Rocketlane

30 mins

Delivery Model Innovation:
Ongoing Services, Success Measures,
and the Holistic Post-Sales Motion
Interviewed By Brett Jarvis

Gwen Thorn

VP of Customer Success, Moveworks

Kristen Rosenberry

Sr. Professional Service Strategy & Ops Program Manager, Moveworks

Brett Jarvis

Vice President of Customer Success & Experience,
Rocketlane

30 mins

Implementation Leadership & Scaling at MaintainX

Kevin Stanley

Director of Implementation, MaintainX

30 min

Beyond the Bucket: Transitioning from Hours to Resident Architect Access SKU

Erin Vaughan

VP of Customer Services,
dbt Labs

Jess Williams

Director of Professional Services, dbt Labs

30 min

From Quote to Outcome: Reinventing Professional Services Scoping with AI

Joey Poarch

CEO, PSQuote

30 min

Panel Discussion:
AI for PS: Baby steps or Giant leaps?
Moderated by Randeep Jaidka

Ana Gole

VP Global Professional Services & Operations,
Verint–Calabrio

Justin Collins

VP Professional Services, Proofpoint

Josh Rutberg

VP Customer Outcomes,
Glean

Moderated by

Randeep Jaidka

VP, Professional Services,
Rocketlane

30 min

How SaasGenie Used Rocketlane + AI Tools to Transform Delivery

Raj Rajasekar

CEO,
Saasgenie

Rashmi Kiran

Co-Founder, Saasgenie

30 min

The Most Important Metric in Implementation: NRR

Daniel Levine

Director of Implementation & Professional Services,
Clutch (CUSO)

30 min

From Feature Factory to Solving Business Outcomes

Ali Meyer

Founder,
GlossaPro.ai

30 min

Practical Ways to Turn AI into Your Implementation Copilot

Shehryar Malik

VP Implementations & Customer Onboarding,
Tipalti

30 min

Land with Services, Expand with Services: How Graphite Uses Implementation as the Wedge Then Expands into Other Modules

Kasey Smith

Chief Operating Officer,
Graphite Connect

30 min

Kristen Hayer

Founder & CEO,
Success League

30 min

Elevating Customer Excellence: Infusing AI into the Human Connection

Stacey Milgram Potzka

VP of Operations & Implementations,
Actabl

Amanda Stewart

Senior Director of Implementations, Actabl

30 min

The Transformation Triangle: People, Process & Technology in the Age of AI & Data

Kate Brady

PMO & Consulting Program Leader, OneSource Virtual

Eric Olson

VP, Customer Operations,
OneSource Virtual

30 min

Jacqui Morgan

Head of Client Delivery Transformation & Global PMO,
Xceptor

30 min

Panel Discussion: The Path to Maturity & Scale for Partner Delivery

Sabina Pons

Chief Executive Officer &
Chief Customer Officer,
Growth Molecules™

Justin Manduke

Vice President of
Professional Services,
Optro

Josh Simpson

SVP, Professional Services & Onboarding,
Gainsight

30 min

Chris Pinaire

Director of Consulting/Implementation,
Global Shop Solutions

30 mins

Own the Outcome: Moving Implementation from Process to Product

Emily Garza

Chief Customer Officer,
Unit21

30 min

Simplifying Complexity: Designing an Outcome-Driven Client Experience with Rocketlane

April Slinger

Director of Client Implementation & PMO, HealthEZ

Time (PST)
Topic
Speakers

10 min

Srikrishnan 
Ganesan

CEO & Founder, Rocketlane

60 mins

Arushi Ladha

Director of Product,
Rocketlane

Vedika Parvez

Product Manager,
Rocketlane

Vignesh Girishankar

Chief Product Officer, Rocketlane

45 min

Flavors of FDEs FDE is the hottest role in tech. But what's similar and what's different across companies today?
Moderated by Srikrishnan Ganesan, CEO, Rocketlane

Miku Jha

VP of Applied AI & Forward Deployed Engineering,
ServiceNow

Landon McCaig

Head of Global
Implementation Services,
Intercom

Alex Laverty

Customer Success,
Harvey

Rajkumar Irudayaraj

SVP, Global Technology & Innovation Partners,
Alteryx

30 mins

CFO expectations from PS in the AI-first world

Moderator

Mahesh Baxi

Chief Success Officer,
Rocketlane

Aly Khan Musani

CFO, Detechtion

Chithra Rajagopalan 

Head of Finance, Obsidian Security

Intekhab Nazeer

CFO, Lineaje Inc

30 mins

Scaling Global Impact through the Design of an Operational Ecology

Hannah Kinder

Director of Operations & HR, Greener by Default

30 mins

The AI-Augmented Delivery Team: Designing the PS Org of 2027

CJ Tully

Director of Professional Services,
Smartsheet

Leanne Snoeck

Director of Implementation Services,
Quickbase

Jeff Rosenbaugh

Sr. Director of
Professional Services,
Lucid

Moderated by

Omid Razavi

Founder, SuccessLab

30 mins

The Customer Trust Gap: Why Outcome Pricing Scares Buyers (and How to Fix It)

Sarah Hurd

VP, Services & Operations,
Faye

30 min

Forward Deployed Engineering: What Is an FDE, When Do You Need One, and Where Do FDEs Fit

Kevin Bai

Founding Forward Deployed Engineer,
Rippling

30 min

Influencing Organizational Change:
Leadership & Strategy Panel

Kristen Ware

Professional Services
Program Manager,
Submittable

Whitney Eskenazi

Manager, Implementation Services,
LogicGate

Moderated by

Happy Luther

Founder,
Zenkara Consulting

30 min

Flight Deck Leading the Hybrid Delivery Crew

Brian Hodges

CEO & Co-Founder,
nCloud Integrators

30 min

Grace VanderMolen

Program Manager, OneSource Virtual

Russell Pope

Technical Program Manager, OneSource Virtual

TJ Clark

PMO Director,
OneSource Virtual

30 min

Design Before You Automate:
The Discipline AI Adoption is missing

Merlin Komenda

Director of Implementation & Onboarding,
Zappi

30 min

Fix Your Customer Journey to Win the Outcome Era : Why Alignment, Not Siloed Process, is the Missing Link

Robert Haukenberry

PS Leader,
Apricity Group

Jeremy Taylor

PS Leader,
Apricity Group

30 min

From Go-Live to Outcome: Building a Maturity Model for AI-Era Professional Services Delivery

Anuj Arora

Chief Customer Officer &
AI GTM Advisor,
Ada.cx

30 min

Alignment Audit: How Leaders Align Teams to Measurable Outcomes in the AI Delivery Era

Mariah Bayne

Founder & Principal Coach, Authentically You Coaching

30 min

Reinventing Postman:
Fireside Chat with Co-Founder and CTO

Ankit Sobti

Co-Founder & CTO, Postman

45 min

Srikrishnan 
Ganesan

CEO & Founder, Rocketlane

30 min

Srikrishnan 
Ganesan

CEO & Founder, Rocketlane