Agenda

Sessions

Time (PST)

Topic

Speakers

07:30 AM onwards

Registration Desk

Grand Ballroom

07:30 AM

Breakfast

90 mins

Foyer

09:00 AM

General Session

Welcome Note

15 min

Grand Ballroom

Srikrishnan  Ganesan

CEO & Founder, Rocketlane

09:15 AM

Keynote

60 mins

Grand Ballroom

Srikrishnan  Ganesan

CEO & Founder, Rocketlane

10:15 AM

Fireside Chat

Delivery Model Innovation: Ongoing Services, Success Measures, and the Holistic Post-Sales Motion

Interviewed By Brett Jarvis

30 mins

Grand Ballroom

Gwen Thorn

VP of Customer Success, Moveworks

Kristen Rosenberry

Sr. Professional Service Strategy & Ops Program Manager, Moveworks

Brett Jarvis

Vice President of Customer Success & Experience, Rocketlane

10:45 AM

Break

15 mins

Grand Ballroom

11:00 AM

General Session

Implementation Leadership & Scaling at MaintainX

30 mins

Grand Ballroom

Kevin Stanley

Director of Implementation, MaintainX

11:00 AM

Track B

Delivery Model Innovation for the Agentic Era

30 min

Junior Ballroom

Vandana Dandge

Chief Delivery Officer, Forsys

11:30 AM

General Session

Beyond the Bucket: Transitioning from Hours to Resident Architect Access SKU

30 min

Grand Ballroom

Erin Vaughan

VP of Customer Services, dbt Labs

Jess Williams

Director of Professional Services, dbt Labs

11:30 AM

Track B

From Quote to Outcome: Reinventing Professional Services Scoping with AI

30 min

Junior Ballroom

Joey Poarch

CEO, PSQuote

12:00 PM

Lunch

60 mins

Foyer

01:00 PM

Track A

Panel Discussion: AI for PS: Baby steps or Giant leaps?

Moderated by Randeep Jaidka

30 min

Grand Ballroom

Ana Gole

VP Global Professional Services & Operations, Verint–Calabrio

Justin Collins

VP Professional Services, Proofpoint

Josh Rutberg

VP Customer Outcomes, Glean

Moderated by

Randeep Jaidka

VP, Professional Services, Rocketlane

01:00 PM

Track B

How SaasGenie Used Rocketlane + AI Tools to Transform Delivery

30 min

Junior Ballroom

Raj Rajasekar

CEO, Saasgenie

Rashmi Kiran

Co-Founder, Saasgenie

01:30 PM

Track A

The Most Important Metric in Implementation: NRR

30 min

Grand Ballroom

Daniel Levine

Director of Implementation & Professional Services, Clutch (CUSO)

01:30 PM

Track B

From Feature Factory to Solving Business Outcomes

30 min

Junior Ballroom

Ali Meyer

Founder, GlossaPro.ai

02:00 PM

Track A

Practical Ways to Turn AI into Your Implementation Copilot

30 min

Grand Ballroom

Shehryar Malik

VP Implementations & Customer Onboarding, Tipalti

02:00 PM

Track B

Land with Services, Expand with Services: How Graphite Uses Implementation as the Wedge Then Expands into Other Modules

30 min

Junior Ballroom

Kasey Smith

Chief Operating Officer, Graphite Connect

02:30 PM

Track A

Goal-Setting for Onboarding Teams

30 min

Grand Ballroom

Kristen Hayer

Founder & CEO, Success League

02:30 PM

Track B

Elevating Customer Excellence: Infusing AI into the Human Connection

30 min

Junior Ballroom

Stacey Milgram Potzka

VP of Operations & Implementations, Actabl

Amanda Stewart

Senior Director of Implementations, Actabl

03:00 PM

Break

15 mins

Foyer

03:15 PM

Track A

The Transformation Triangle: People, Process & Technology in the Age of AI & Data

30 min

Grand Ballroom

Kate Brady

PMO & Consulting Program Leader, OneSource Virtual

Eric Olson

VP, Customer Operations, OneSource Virtual

03:15 PM

Track B

The Most Human Thing in the Room

30 min

Junior Ballroom

Jacqui Morgan

Head of Client Delivery Transformation & Global PMO, Xceptor

03:45 PM

Track A

Panel Discussion: The Path to Maturity & Scale for Partner Delivery

30 min

Grand Ballroom

Sabina Pons

Chief Executive Officer & Chief Customer Officer, Growth Molecules™

Justin Manduke

Vice President of Professional Services, Optro

Josh Simpson

SVP, Professional Services & Onboarding, Gainsight

03:45 PM

Track B

From Implementations To Outcomes

30 min

Junior Ballroom

Chris Pinaire

Director of Consulting/Implementation, Global Shop Solutions

04:15 PM

Track A

Own the Outcome: Moving Implementation from Process to Product

30 mins

Grand Ballroom

Emily Garza

Chief Customer Officer, Unit21

04:15 PM

Track B

Simplifying Complexity: Designing an Outcome-Driven Client Experience with Rocketlane

30 min

Junior Ballroom

April Slinger

Director of Client Implementation & PMO, HealthEZ

04:45 PM

Transit time

10 mins

04:55 PM

Awards

Rocketlane Award Ceremony & Closing Note

15 mins

Grand Ballroom

05:10 PM

Break

50 min

06:00 PM

Rocketlane VIP Party - All our attendees are VIPs

~3h 30m

Grand Ballroom

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Time (PST)

Topic

Speakers

07:30 AM

Breakfast

90 mins

Foyer

09:00 AM

General Session

Welcome Note

10 min

Grand Ballroom

Srikrishnan  Ganesan

CEO & Founder, Rocketlane

09:10 AM

Keynote

Product Keynote

60 mins

Grand Ballroom

Arushi Ladha

Director of Product, Rocketlane

Vedika Parvez

Product Manager, Rocketlane

Vignesh Girishankar

Chief Product Officer, Rocketlane

10:10 AM

General Session

Flavors of FDEs FDE is the hottest role in tech. But what's similar and what's different across companies today?

Moderated by Srikrishnan Ganesan, CEO, Rocketlane

45 min

Grand Ballroom

Miku Jha

VP of Applied AI & Forward Deployed Engineering, ServiceNow

Landon McCaig

Head of Global Implementation Services, Intercom

Alex Laverty

Customer Success, Harvey

Rajkumar Irudayaraj

SVP, Global Technology & Innovation Partners, Alteryx

10:55 AM

Break

10 mins

Foyer

11:05 AM

Track A

CFO expectations from PS in the AI-first world

30 mins

Grand Ballroom

Moderator

Mahesh Baxi

Chief Success Officer, Rocketlane

Aly Khan Musani

CFO, Detechtion

Chithra Rajagopalan

Head of Finance, Obsidian Security

Intekhab Nazeer

CFO, Lineaje Inc

11:05 AM

Track B

Scaling Global Impact through the Design of an Operational Ecology

30 mins

Junior Ballroom

Hannah Kinder

Director of Operations & HR, Greener by Default

11:35 AM

Track A

The AI-Augmented Delivery Team: Designing the PS Org of 2027

30 mins

Grand Ballroom

CJ Tully

Director of Professional Services, Smartsheet

Leanne Snoeck

Director of Implementation Services, Quickbase

Jeff Rosenbaugh

Sr. Director of Professional Services, Lucid

Moderated by

Omid Razavi

Founder, SuccessLab

11:35 AM

Track B

The Customer Trust Gap: Why Outcome Pricing Scares Buyers (and How to Fix It)

30 mins

Junior Ballroom

Sarah Hurd

VP, Services & Operations, Faye

12:05 PM

Lunch

55 min

Foyer

01:00 PM

Track A

Forward Deployed Engineering: What Is an FDE, When Do You Need One, and Where Do FDEs Fit

30 min

Grand Ballroom

Kevin Bai

Founding Forward Deployed Engineer, Rippling

01:00 PM

Track B

Influencing Organizational Change: Leadership & Strategy Panel

30 min

Junior Ballroom

Kristen Ware

Professional Services Program Manager, Submittable

Whitney Eskenazi

Manager, Implementation Services, LogicGate

Moderated by

Happy Luther

Founder, Zenkara Consulting

01:30 PM

Track A

Flight Deck Leading the Hybrid Delivery Crew

30 min

Grand Ballroom

Brian Hodges

CEO & Co-Founder, nCloud Integrators

01:30 PM

Track B

From Gut Feel to Signal

30 min

Junior Ballroom

Grace VanderMolen

Program Manager, OneSource Virtual

Russell Pope

Technical Program Manager, OneSource Virtual

TJ Clark

PMO Director, OneSource Virtual

02:00 PM

Track A

Design Before You Automate: The Discipline AI Adoption is missing

30 min

Grand Ballroom

Merlin Komenda

Director of Implementation & Onboarding, Zappi

02:00 PM

Track B

Fix Your Customer Journey to Win the Outcome Era : Why Alignment, Not Siloed Process, is the Missing Link

30 min

Junior Ballroom

Robert Haukenberry

PS Leader, Apricity Group

Jeremy Taylor

PS Leader, Apricity Group

02:30 PM

General Session

From Go-Live to Outcome: Building a Maturity Model for AI-Era Professional Services Delivery

30 min

Grand Ballroom

Anuj Arora

Chief Customer Officer & AI GTM Advisor, Ada.cx

02:30 PM

Track B

Alignment Audit: How Leaders Align Teams to Measurable Outcomes in the AI Delivery Era

30 min

Junior Ballroom

Mariah Bayne

Founder & Principal Coach, Authentically You Coaching

03:00 PM

Break

15 min

Foyer

03:15 PM

General Session

Reinventing Postman: Fireside Chat with Co-Founder and CTO

30 min

Grand Ballroom

Ankit Sobti

Co-Founder & CTO, Postman

03:45 PM

General Session

AI for leaders

45 min

Grand Ballroom

Srikrishnan  Ganesan

CEO & Founder, Rocketlane

04:30 PM

General Session

Closing Note

30 min

Grand Ballroom

Srikrishnan  Ganesan

CEO & Founder, Rocketlane

Agenda

Sessions

Time (PST)

Topic

Speakers

07:30 AM onwards

Registration Desk

07:30 AM

Breakfast

09:00 AM

Welcome Note

09:15 AM

Keynote

10:15 AM

Delivery Model Innovation: Ongoing Services, Success Measures, and the Holistic Post-Sales Motion

Interviewed By Brett Jarvis

10:45 AM

Break

11:00 AM

Implementation Leadership & Scaling at MaintainX

11:00 AM

Delivery Model Innovation for the Agentic Era

11:30 AM

Beyond the Bucket: Transitioning from Hours to Resident Architect Access SKU

11:30 AM

From Quote to Outcome: Reinventing Professional Services Scoping with AI

12:00 PM

Lunch

01:00 PM

Panel Discussion: AI for PS: Baby steps or Giant leaps?

Moderated by Randeep Jaidka

01:00 PM

How SaasGenie Used Rocketlane + AI Tools to Transform Delivery

01:30 PM

The Most Important Metric in Implementation: NRR

01:30 PM

From Feature Factory to Solving Business Outcomes

02:00 PM

Practical Ways to Turn AI into Your Implementation Copilot

02:00 PM

Land with Services, Expand with Services: How Graphite Uses Implementation as the Wedge Then Expands into Other Modules

02:30 PM

Goal-Setting for Onboarding Teams

02:30 PM

Elevating Customer Excellence: Infusing AI into the Human Connection

03:00 PM

Break

03:15 PM

The Transformation Triangle: People, Process & Technology in the Age of AI & Data

03:15 PM

The Most Human Thing in the Room

03:45 PM

Panel Discussion: The Path to Maturity & Scale for Partner Delivery

03:45 PM

From Implementations To Outcomes

04:15 PM

Own the Outcome: Moving Implementation from Process to Product

04:15 PM

Simplifying Complexity: Designing an Outcome-Driven Client Experience with Rocketlane

04:45 PM

Transit time

04:55 PM

Rocketlane Award Ceremony & Closing Note

05:10 PM

Break

06:00 PM

Rocketlane VIP Party - All our attendees are VIPs

Heading

Time (PST)

Topic

Speakers

07:30 AM

Breakfast

09:00 AM

Welcome Note

09:10 AM

Product Keynote

10:10 AM

Flavors of FDEs FDE is the hottest role in tech. But what's similar and what's different across companies today?

Moderated by Srikrishnan Ganesan, CEO, Rocketlane

Delivery Model Innovation: Ongoing Services, Success Measures, and the Holistic Post-Sales Motion

Panel Discussion: AI for PS: Baby steps or Giant leaps?

Influencing Organizational Change: Leadership & Strategy Panel

Design Before You Automate: The Discipline AI Adoption is missing

Reinventing Postman: Fireside Chat with Co-Founder and CTO