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The State of Customer Onboarding 2024

850+ Customer Onboarding & Implementation experts reveal 2024's must-know goals, challenges, and trends.

Sharing their wisdom are experts from

Some Key Findings


of respondents felt the biggest time sink at work was following up and chasing customers


reported standardization and automation as their top 2024 goal


believe that holding customers accountable is a huge challenge

Move your service delivery into the fast lane

Deliver projects on time and on budget. Collaborate with your team, partners, and customers. Without scope creep, stress, or missed goals.