So your sales team conveniently made a commitment for a 4-week go-live with your customer. But the burning question is - how can you actually stick to that timeline and stay on top of potential pitfalls during execution?
If you can't honor your time commitment, your relationship with the customer goes for a toss right from the start.
In the fast-paced world of SaaS customer onboarding and implementations, accelerated time-to-value (TTV) is the guaranteed path to customer satisfaction and retention. However, tracking and measuring TTV manually can be quite challenging, often resulting in inaccurate data and project delays.
To even know if a specific go-live timeline is possible, you need to anticipate where the delays typically occur. Which phase has your team experiencing the most bottlenecks? Is it during the kickoff or the setup and implementation phase? What type of projects typically encounter delays? Knowing the answer to these questions is essential for planning and executing a successful go-live timeline.
But how are you to get accurate answers if you’re using multiple tools to collate the data to report on your time-to-value?
Fortunately, Rocketlane has come up with a unique, game-changing solution for automatically tracking and measuring TTV and other critical metrics with Interval IQ.
Interval IQ can help you track, measure, and optimize time-to-value for all your customer projects. By automatically capturing key events* such as kickoff, go-live, and other milestones, Interval IQ helps you easily measure the interval between any two key events. You have the flexibility to capture planned timelines and compare them with the actual completion dates, allowing you to uncover valuable insights and data.
*Key Event - In the context of Interval IQ, a "key event" refers to a significant milestone or important moment within your customer projects.
Here’s what you can do with Interval IQ while saving hours of time and effort.
Manual collation of data and clunky spreadsheets are passé. Interval IQ lets you effortlessly measure your TTV and other important implementation metrics through automation. Here's how it works:
Interval IQ empowers you to not only understand and benchmark the time taken to go live, but also helps you optimize your time-to-value (TTV) effectively. You can also compare your actual TTV against your planned TTV.
By comparing time-to-value across projects, teams, and time periods, you gain valuable insights into performance variations and identify areas for improvement.
It doesn’t end there. In addition to TTV, you can even measure the time taken between any two key events (an ‘Interval’) and optimize the phases in your projects that take longer to complete.
Interval IQ helps you zero in on bottlenecks, make informed decisions, and keep your projects on track, ensuring they are always completed within schedule.
Interval IQ helps you effortlessly drill into the time taken for each key event in your projects, leading up to completion. By auto-generating insightful data, Interval IQ provides valuable information to your team that can be sliced and diced according to your preferences. With this data, you can stay informed about deviations, enforce best practices, and proactively address problems before they blow up. By spotting issues early on, you can ensure smooth project execution and deliver exceptional results to your customers.
Shorter time-to-value is directly linked to higher customer satisfaction and retention rates. Who loves being stuck in onboarding forever anyway?
By leveraging Interval IQ, you can provide an exceptional onboarding experience to your customers that accelerates the value they receive. With comprehensive reports and actionable insights at your disposal, you can fine-tune your processes, reduce TTV, and ultimately boost retention metrics and customer satisfaction scores.
Rocketlane's Interval IQ revolutionizes the way you track, measure, and optimize time-to-value for all your customer projects. With its automated tracking capabilities, real-time insights, and comprehensive reports, you can enhance customer satisfaction, boost retention, and drive organizational efficiency.
Don't wait—try Interval IQ today and experience the power of effortless TTV tracking and optimization. Click here to book a demo with our team!
P.S. If you're interested in learning how to optimize and improve time-to-value for your implementation projects, watch our recent webinar with Gaurav Pansari (Director of CS, Limechat) and John Gaspar (Director of CS, Frontify).