Rocketlane is a Gartner Cool Vendor in Technology
Go-to-Market

We believe that being recognized as a Gartner Cool Vendor is an acknowledgement of our mission to help customer teams deliver a delightful onboarding experience.

Why onboarding projects are better on Rocketlane

Customer projects can become a tangled mess when you use a patchwork of generic tools. Rocketlane is purpose-built for customer onboarding teams and brings together project planning, customer communication, and document collaboration into one unified space.

Bring all project activity into one space

Keeping up with project updates across email threads, Slack channels, spreadsheets, and Google Drive can become really messy.

Rocketlane lets you see all your projects, continue conversations, manage tasks, send out status updates, and even collaborate with your customers on documents - all from one place.

Deliver a consistent experience to every customer

You don’t need to start from scratch for every single project.

With Rocketlane, you can set up project templates with standardized structures like project phases, tasks, onboarding checklists, timelines, dependencies, and even boilerplate documents!

You can even combine two templates and create a new, more powerful template within seconds.

Hold your customers accountable

Onboarding projects often get blocked on a task or information your customer was supposed to share with you.

Rocketlane creates a customer portal so that your customers can see which tasks are overdue and what is blocking their progress.

That way nobody ever drops the ball and the project keeps moving forward.

Provide crystal clear visibility across teams

With the Rocketlane dashboard, your leadership team can get a birds-eye view of all ongoing projects, the phases involved, the progress so far, and more.

Plus, with built-in CSAT, you can gather customer feedback regularly so your team knows how happy customers are with their onboarding journey.

Get insights that help you improve

Onboarding presents a great opportunity to delight your customers and start a long-lasting relationship.

To help you consistently improve, Rocketlane gives you insightful reports on project performance, team performance, and customer satisfaction.
"The biggest difference with Rocketlane is the ability to update templates, which has vastly improved our process. We have reduced the average project duration by 20%"

Carly Mawer

Implementation Team Manager
"Our clients get real time information, and we love the ability to internally collaborate on Rocketlane. The intuitive dashboards and the insights we derive from Rocketlane are a couple of things that I absolutely love about the product."

Shekar Murthy

Chief Customer Officer
"Rocketlane's platform gave us a singlesource of truth for all things related to customer projects. We now have a way to benchmark, analyze, and optimize our process with each new customer and for every project."

Shehzad Karkhanawala

VP - Global Marketing
"The biggest difference with Rocketlane is the ability to update templates, which has vastly improved our process. We have reduced the average project duration by 20%"

Carly Mawer

Implementation Team Manager
10%
Increase in average customer satisfaction ratings
"Our clients get real time information, and we love the ability to internally collaborate on Rocketlane. The intuitive dashboards and the insights we derive from Rocketlane are a couple of things that I absolutely love about the product."

Shekar Murthy

Chief Customer Officer
50k hrs
Saved annually ona global scale
"Rocketlane's platform gave us a singlesource of truth for all things related to customer projects. We now have a way to benchmark, analyze, and optimize our process with each new customer and for every project."

Shehzad Karkhanawala

VP - Global Marketing
15%
Reduction in timeto go-live

Onboarding teams at 150+ companies trust Rocketlane

Gartner, “Cool Vendors in Technology Go-to-Market”, Ray Pun, Alan Antin, Maria Marino, and Julian Poulter.

Gartner Disclaimer: Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER and COOL VENDORS are registered trademarks and service marks and GARTNER COOL VENDOR badge is a trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission.

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Move your customer onboarding onto the fast lane