With no project-related information readily available, GoCardless’ customers found it difficult to get visibility into project progress.

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The lack of a reporting feature to accurately measure team productivity was another major pain point for GoCardless.

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Having to switch between multiple tools for customer collaboration, communication, and management of implementation projects affected productivity and resulted in longer implementations.

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With Rocketlane’s customer portal, customers of GoCardless now have complete visibility into the progress of their implementation projects.

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Rocketlane’s time tracking feature has made the implementation manager’s life a lot easier at GoCardless. They are able to fill out and maintain timesheets more effortlessly now.

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The native reports on Rocketlane such as Team Performance, Project Performance, and Operations Insights have helped GoCardless benchmark and fine-tune the onboarding process. This has helped GoCardless bring down project duration and realize faster go-live times for their customers.

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