- Lack of visibility into pending items and roadblocks
- Too much taken up by administrative work
- Multiple copies of the same projects were maintained
Growth Molecules is a customer success strategic advisory firm based out of San Francisco, California. They help create custom and scalable CS programs that help companies protect and grow revenue.
Managing cross-functional and customer-facing projects at the same time was inefficient for Growth Molecules. They lacked a technology solution to get up-to-date visibility into progress made, pending items, and roadblocks.
Time tracking, project resourcing, and other telemetry data was lacking for this fast paced services team. They needed a way to get visibility on project delivery health, and portfolio project health.
As Growth Molecules’ customers often purchase multiple services offerings in tandem, having a real-time, holistic view, in an easy-to-use user interface was crucial for client collaboration, yet it was lacking.
Their customers found it difficult to stay on top of tasks they were responsible for. And the Growth Molecules team found it challenging to manually follow up and send timely reminders.
Growth Molecules swiftly adopted Rocketlane for internal and client-facing projects thanks to Rocketlane’s clean and easy-to-use interface. The visibility into every aspect of a project - progress made, stakeholders involved, pending/completed tasks, and delayed items - helped their team prioritize tasks that needed their attention the most.
Private and shared spaces in Rocketlane meant they no longer had to create duplicate project workflows and juggle multiple spreadsheets.
Rocketlane’s Slack Integration enabled smooth communication with their customers by automating status updates. The time saved allowed them to have more meaningful conversations with every customer.
Operating Partner, Growth Molecules