Srikrishnan Ganesan
Co-founder, Rocketlane
Love technology and start-ups. Your friendly neighbourhood CX and onboarding enthusiast. Follow me on Twitter @srikrishnang
Customer onboarding tips
Customer onboarding tips for planning UAT and validation
Tips on change management, taking the lead with customers, and weekly showcases.
Customer onboarding tips
Customer onboarding handoff calls and weekly standups
On peer pressure as a tactic, cut-over plans, weekly onboarding stand-ups, and more.
Customer onboarding tips
On hyper-care, OBRs, and Onboarding Enablement Packages
Onboarding Enablement Package, Onboarding Business Reviews, what hyper-care can do for your customers, and more.
Customer onboarding tips
Customer onboarding challenges and tips to overcome them
Learn about showing flexibility in your implementation plans, customer effort levels, and the importance of quarterly reflection meetings
Customer onboarding tips
Customer Onboarding Tips Part V: Process Level Enhancements
Of training videos, readiness kits, engineering a great first impression, and more.
Customer onboarding tips
Customer Onboarding Tips Part IV: Establish a rhythm for onboarding
The importance of continuous feedback, having the human touch in onboarding, setting a cadence for communication, and more.
Updates
Rocketlane Named a 2022 Gartner® Cool Vendor in Technology Go-to-Market
Can't keep calm, but definitely keeping our cool.
Customer onboarding tips
The Ultimate Customer Onboarding Tips - Part III: Shoot for the stars
A collection of the most insightful client onboarding tips from Rocketlane's CEO, Srikrishnan Ganesan
Customer onboarding tips
How to level up your customer onboarding game
A collection of the most insightful customer onboarding tips from Rocketlane's CEO, Srikrishnan Ganesan
Customer onboarding tips
The Ultimate Customer Onboarding Tips - Part I
A collection of the most insightful customer onboarding tips from Rocketlane's CEO, Srikrishnan Ganesan
Updates
Announcing Rocketlane’s $18M Series A Funding
This marks the start of an exciting new chapter not only for our team, but also for our customers
Blogs
Value realization for SaaS businesses: Framework and tools
Objectives, tasks, tools, and metrics to ensure value realization
Blogs
Value realization lessons from our Freshchat journey
A closer look at customer acquisition and churn helped us find answers to seemingly daunting problems
Implementation Stories
Getting effort estimation right and winning over customer expectations
Deepa talks about estimation models, its four essential components, and takes us through a sample estimation exercise
Preflight Conversations
Thank You to Our Preflight Community Members!
A gratitude note to members of the Preflight community for making it a great avenue for learning and knowledge exchange
Blogs
Ten mistakes you could be making in your customer implementations
Ten reasons your customer onboarding projects and implementations aren't succeeding.
Blogs
Rituals of connection for a fully remote team
We've been a fully remote team since Day One, and we've figured out ways to help the team stay connected. Check them out.
Updates
Lessons learnt from building a company through a pandemic
Insights and learnings from things that went right and things that didn't, as we built Rocketlane
Updates
Rocketlane: The Origin Story
How it all began, how far we have come, and the way forward.
Preflight Conversations
Top Leading and Lagging Customer Success Metrics
Varun Goel of Zendesk and Aditya Maheshwari of AppsFlyer on the leading and lagging CS metrics to track and how to use them to improve CX
Blogs
Why Customers Ghost You and How to Avoid It
Why those emails and calls went unanswered and how to prevent that in the future
Blogs
Reviving a customer onboarding project when you’ve been ghosted
How to bring a project back to life when there's radio silence from the customer
Blogs
A kickoff meeting framework for customer onboarding projects
Best practices and tips for running the ultimate kickoff meeting for customer onboarding projects
Implementation Stories
How Pando onboarded 20 enterprise clients in two years
Nigamanth Srivatsan, Director - CS @ Pando, a freight management SaaS company, shares the lessons learnt from onboarding enterprise clients
Blogs
Kickoff meetings for customer onboarding projects
Everything you need to know to come out of that kickoff meeting looking like a star
Move your service delivery into the fast lane
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