Preflight Conversations

Knowledge and insights from members of Preflight, the No. 1 community for all this customer onboarding
Preflight Conversations
What to do when your sales team overpromises to a customer
So the sales team should’ve said “NO”, but ended up saying “YES!”. What now?
Mohana Valli Prabhakar
Marketing Analyst @ Rocketlane & Community Manager, Preflight
Preflight Conversations
Deep Dives: Cracking Pre-sale Engagement for Enterprise Implementations
Jeff Kushmerek and Andrew Fraser share best practices and plans for acing pre-sales engagements with customers
Mohana Valli Prabhakar
Marketing Analyst @ Rocketlane & Community Manager, Preflight
Preflight Conversations
Deep Dives: Handling Expectation Management & Escalations During the Customer Journey
We kickstarted Deep Dives, a monthly discussion where experts discuss in-depth an implementation and customer onboarding topic
Mohana Valli Prabhakar
Marketing Analyst @ Rocketlane & Community Manager, Preflight
Preflight Conversations
Thank You to Our Preflight Community Members!
A gratitude note to members of the Preflight community for making it a great avenue for learning and knowledge exchange
Srikrishnan Ganesan
Co-founder, Rocketlane
Preflight Conversations
Preflight Conversations: Four Strategies to Improve Product Adoption
Tips from Preflight members on how to handle it when your customer's team is slow to adopt your product
Mohana Valli Prabhakar
Marketing Analyst @ Rocketlane & Community Manager, Preflight
Preflight Conversations
Preflight Conversations: Maintaining Mental Wellness Through Stressful Workweeks
Members of the Preflight community share stress management tips
Varun Singh
Product Evangelist @ Rocketlane
Preflight Conversations
Preflight Pointers: Top Leading and Lagging Customer Success Metrics
Varun Goel of Zendesk and Aditya Maheshwari of AppsFlyer on the leading and lagging CS metrics to track
Srikrishnan Ganesan
Co-founder, Rocketlane

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