Propel23

3
MIN READ
The role of CS Ops in success planning
Todd and Corinne share their insights on the four pillars of post-sales success planning, and how they can help you delight customers.
5
MIN READ
Customer success qualified lead (CSQL) revenue begins at "I do"
All about the different types of revenue, what it costs to acquire them, CSQLs, and the impact of customer onboarding on the revenue stream.
3
MIN READ
Expert strategies for effective implementation and service packaging
Discover Jeff Kushamerek's proven methods for successful implementations and packaging. Read more!
5
MIN READ
F1 X Airbnb: Rev up your post-sales org
Learn how to design an exceptional customer onboarding process and optimize customer journeys. Gain inspiration from Airbnb and F1.
5
MIN READ
Building a global implementation function - first-year focus areas to ensure you see results
Explore what it takes to build an implementation team from scratch and how it reflects on the project outcome and overall company growth.
4
MIN READ
Accelerate adoption with customer-centric onboarding
Learn more about the principles of customer-centric onboarding and gain insights into implementing a customer-focused onboarding strategy.
5
MIN READ
Partner-led customer onboarding: Scaling faster, smarter
Discover a detailed walkthrough on the benefits of partner-led customer onboarding and how to use it for an enhanced customer experience.
4
MIN READ
How to reduce time-to-value for your customers
Learn more about time-to-value and spot the signs of dissatisfaction in your customers. Discover 5 ideas to improve TTV for your customers.
5
MIN READ
The world of persona-based customer onboarding with Jarvis Harris
A deep dive into persona-based customer onboarding and the importance of defining personas to achieve a seamless onboarding experience.
5
MIN READ
How to improve customer ROI through onboarding
At Propel23, Maranda shows you how you can weave in ROI during the critical onboarding stage of the customer journey.
5
MIN READ
Champion Engagement Model: Best practices for identifying your customer champion
Learn how to spot your customer champion and discover some best practices on how to enhance your customer champion engagement.
3
MIN READ
How to set your kickoff meeting up for success
Irit Eizips shows you how to leverage kickoff meetings to take control of the customer onboarding journey.
5
MIN READ
Moving from Customer Onboarding to Professional Services
Jay, Jenn, and Matt delve into the importance of customer onboarding and how it can extend beyond mere product introduction.
4
MIN READ
Carving out Onboarding from CS: Why, when, and how
At Propel23, Alex Farmer and Guglielmo share why it is important to carve out customer onboarding from CS.
5
MIN READ
Setting expectations during customer onboarding
At Propel23, Mike Sasaki talks about the importance of setting expectations during customer onboarding.
3
MIN READ
Strategies for change management during customer onboarding
At Propel23, Keishla Ceaser-Jones shares strategies for change management during customer onboarding.
3
MIN READ
Onboarding 2.0: Goals, challenges, and learnings from implementing a new system for customer onboarding
Learn all about the process of implementing a new system for your customer onboarding in this blog.
4
MIN READ
A data-driven approach to customer onboarding
Learn how you can evolve your customer onboarding process using qualitative & quantitative data sources.
5
MIN READ
A consultative approach to customer onboarding
Learn how onboarding and CS teams can go beyond simply checking the box and making sure that customers are reaching their desired outcomes.
5
MIN READ
Planning your career path to Chief Customer Officer
Learn from industry leaders and experts on all about planning your career path from Onboarding/ Implementation to Chief Customer Officer.
4
MIN READ
5 easy ways to scale customer onboarding
At Propel23, Jan Young shares 5 easy ways to scale and optimize your customer onboarding process.
4
MIN READ
2023 Customer onboarding - Myths and trends
At Propel23, Rocky Dsouza debunks the myths and trends around customer onboarding in 2023.
5
MIN READ
Creating an organization-wide culture of customer success
Jyo Shukla shares tips on creating an organization-wide focus on customer-centricity and adopting customer success as a strategy.
5
MIN READ
Crafting a customer onboarding program your customers will love
Learn from Kristi Faltorusso how to create a customer-centric onboarding program that not only scales but also amazes your customers.
5
MIN READ
Building the business case for investing in client onboarding
Learn how to justify your investment in client onboarding to boost business growth, and maximize ROI.
3
MIN READ
Selling the value of your professional services
Discover the art of delivering value through professional services. Gain insights from Pat Muirragui's talk at the Propel23 conference.
5
MIN READ
The critical role of CS Ops in evolving and maturing the customer journey
Sonam Dabholkar discusses the role of CS Ops in evolving the customer journey and gives some sound advice for CS Ops professionals.
4
MIN READ
3 key customer onboarding areas to level up in 2023
Donna Weber in her session at Propel23 talks about three key areas customer onboarding professionals need to prioritize in 2023.
5
MIN READ
Scaling customer onboarding at a hyper-growth startup
At Propel23, Katie Clark talks about scaling the onboarding function at a hyper-growth startup.

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