TSIA Vegas 2026: everything services teams need to know about the TSIA event

TSIA Vegas 2026 is Technology & Services World, the conference run by the Technology and Services Industry Association. It takes place October 19–21, 2026, at ARIA Resort & Casino in Las Vegas.

The event brings together technology and services leaders across professional services, customer success, support, field services, operations, finance and go-to-market teams, with this year's agenda centered on the AI customer lifecycle.

TSIA Vegas 2026 at a glance

If you're sending a team, October 12 is the date worth putting on the calendar. Groups of five or more qualify for discounted registration, with the discount increasing as the group gets larger.

‍What does TSIA stand for?

TSIA stands for the Technology and Services Industry Association, a research and advisory organization focused on technology and services businesses.

It publishes research, benchmarks and frameworks across areas including professional services, customer success, support services, managed services, field services and revenue growth.

It's worth being precise because "TSIA" can also refer to completely unrelated things:

• TSIA, the association: The Technology and Services Industry Association. This is the organization behind Technology & Services World.
• TSIA, the Texas Success Initiative Assessment: A college-readiness assessment used in Texas.
• TSIA / TSI agar: A microbiology test known as triple sugar iron agar.

If you're looking for the technology services conference in Las Vegas, the first one is the TSIA you want.

TSIA World ENVISION or Technology & Services World? The name explained

Technology & Services World is the current name for TSIA's flagship fall conference. Older pages, posts and event materials may still refer to it as TSIA World ENVISION, which is why you'll see both names in search.

For 2026, the confirmed event is Technology & Services World, taking place October 19–21 at ARIA Resort & Casino in Las Vegas.

So if you were searching for "TSIA World ENVISION 2026" or "TSIA Vegas 2026," you're looking for the same fall TSIA conference.

What's different about TSIA Vegas in 2026?

The 2026 agenda is organized around one central theme: the AI customer lifecycle.

Rather than treating AI as a standalone technology topic, the program looks at how AI changes the way technology companies design services, price and monetize them, and operate customer-facing functions.

That makes the agenda particularly relevant for teams working through questions such as:

• Where should AI sit inside a services operating model?
• How should services be priced as less work is tied directly to human hours?
• What does outcome-based pricing require?
• How should professional services, customer success and support roles evolve?
• Where should humans remain involved as agents take on more execution?

Those questions run across all three tracks.

The three tracks at TSIA Vegas 2026

1. Architecting the AI-driven lifecycle

This track focuses on operating models, organizational design, Forward Deployed Engineers and how services portfolios change as AI becomes part of delivery.

It's particularly relevant for professional services, implementation and operations leaders deciding how work should get done as AI handles a larger share of execution.

Rocketlane's session, Preparing your services org for the Outcome era, is part of this track.

‍2. Monetizing AI across the lifecycle

This track focuses on the commercial side of the AI shift: packaging, pricing, margins, value metrics and moving beyond purely labor-based services models.

For leaders responsible for a services P&L, pricing strategy or commercial models, this is where many of the most immediate business questions sit.

3. Building the autonomous CX (customer experience)

The third track looks at running AI across support, professional services, customer success, education and field services.

The focus is not simply automating customer interactions. It's also about agent orchestration, human-AI collaboration and deciding where human judgment continues to matter.

Together, the three tracks cover how organizations design the model, monetize it and operate it across the customer lifecycle.

If you're attending with more than one person, splitting across tracks may be more useful than having the entire team follow the same agenda.

The 2026 keynote lineup also includes TSIA leaders J.B. Wood, Thomas Lah and George Humphrey, alongside speakers including Sanjay Kulkarni of SAP and Bernard Slowey of Salesforce.

What TSIA Vegas costs, and how to pay less

The standard full-access pass for Technology & Services World 2026 is $3,150, while the limited-access pass is $2,100.

TSIA currently offers tiered group pricing:

• 5–14 attendees: 20% off
• 15–24 attendees: 25% off
• 25+ attendees: 30% off

The entire group needs to be registered by October 12, 2026 to qualify.

If your company is already a TSIA member, check your membership benefits before purchasing as member pricing and conference vouchers may also apply.

Full access vs limited access

The biggest difference between the two passes is Monday.

Full-access attendees get:

• Monday meetups
• Expert-led workshops
• Curated Expo Tour
• Welcome reception
• Monday lunch
• Tuesday and Wednesday keynotes, breakouts and expert-led sessions
• Networking opportunities
• Expo and reception access

Limited-access attendees get:

• Monday's curated Expo Tour
• Monday's welcome reception
• Tuesday and Wednesday keynotes, breakouts and expert-led sessions
• Networking opportunities
• Expo and reception access
• Tuesday and Wednesday lunch

So the limited pass is not restricted to one track. The decision largely comes down to whether Monday's full-day programming and workshops are worth the additional cost for your team.

What about the hotel?

Technology & Services World is being held at ARIA Resort & Casino.

For reservations made after September 16, TSIA says attendees can receive 10–20% off ARIA's prevailing room rate, subject to availability, along with a discounted $39-per-night resort fee.

When putting together an internal budget, the simplest calculation is:

Registration + hotel + flights + ground transportation = estimated cost per attendee

Then apply the group registration discount if five or more people from your company are attending.

Who gets the most value from TSIA Vegas?

Technology & Services World is particularly relevant if you're responsible for questions that sit at the intersection of services, AI and business outcomes.

You'll likely find the agenda useful if:

• You own or influence a professional services or delivery P&L (profit and loss)
• You're redesigning your operating model around AI
• You're reconsidering services pricing, packaging or margins
• You're exploring outcome-based commercial models
• You're deciding how AI agents and human teams should work together
• You need benchmark data or research to support an internal strategy
• You lead customer success, support, professional services or another post-sale function

The event is more strategy and operating-model oriented than hands-on product training.

Ultimately, the best way to evaluate the agenda is to look at the problems your team is actively trying to solve and see how closely they map to the three tracks.

The Rocketlane session at TSIA Vegas 2026

Rocketlane is a Diamond sponsor at Technology & Services World 2026 and will host a session called Preparing your services org for the Outcome era.

Srikrishnan Ganesan, co-founder and CEO of Rocketlane, will be joined by Gwen Thorn, VP of Customer Success at Moveworks.

‍Why the outcome era matters for services teams

As enterprise AI matures, customers are increasingly looking for measurable business outcomes, not just completed projects or hours delivered. For services organizations, that means rethinking where AI fits into delivery, how teams are structured, and how success is defined and measured.

Three things you'll leave with

1. Where to invest in AI for real P&L impact
Not every AI investment creates the same business impact. Sri and Gwen will break AI adoption into three levels: automating operations, running delivery, and executing the billable work itself, then explore how services leaders can think about where to invest.

2. How to build a Forward Deployed Engineering team
FDE teams are becoming an important part of AI delivery, but there's no single way to structure them. The session will cover four models for building an FDE motion and the considerations involved in choosing the right model for your organization.

3. How to define and measure outcomes
Outcome-based delivery only works when success can be clearly defined and measured. The session will look at what services teams need to establish before they can confidently move toward outcome-driven delivery and commercial models.

Who should attend

This session is for professional services, delivery and implementation leaders thinking about:

• Where to make their AI investments for meaningful business impact
• How to build and scale a Forward Deployed Engineering team
• How to move toward outcome-driven delivery and measure success

Save me a seat →

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Join Rocketlane at the 19th Hole at Topgolf

After day two of the conference, Rocketlane is hosting the 19th Hole at Topgolf Las Vegas on Tuesday, October 20, from 6:30–10:00 PM.

It's an evening of food, drinks and golf with professional services and customer success leaders away from the conference floor.

A few things to know:

• It takes place after Tuesday's conference programming
• Professional services and customer success leaders are the core audience
• The evening is designed to create more room for conversations outside the conference setting
• Capacity is limited

One scheduling note: the 19th Hole runs until 10:00 PM Tuesday, while Rocketlane's conference session is currently scheduled for 9:00 AM Wednesday.

So if you're planning to attend both, keep the Wednesday morning start in mind.

Register for the 19th Hole →

Find Rocketlane at Booth 209

If you're at Technology & Services World, you can also find Rocketlane at Booth 209 throughout the expo.

Alongside product conversations and demos, we'll have interactive booth experiences running across the event.

If you're thinking about professional services delivery, implementations, data migrations, or how AI changes the services operating model, stop by and talk to the team, and see Nitro agents like the Migration Agent and Workforce Agent execute delivery work live.

Book time with Rocketlane at TSIA →

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How to plan your three days at TSIA Vegas

Here's a simple way to think about the event schedule based on the information TSIA has published so far.

The easiest way to build your own schedule is to identify the sessions you don't want to miss first, block those on your calendar, and then schedule meetings around them.

If you're attending with colleagues, divide the tracks between the team rather than trying to cover every session individually.

What happened to TSIA World INTERACT?

TSIA has historically run other conferences in addition to its fall event, including TSIA World INTERACT.

For example, TSIA World INTERACT 2025 took place in Orlando from April 29 to May 1.

However, TSIA's current 2026 event calendar lists the TSIA Board Summit in San Diego and Technology & Services World in Las Vegas, and does not currently list a 2026 INTERACT event.

So if you're planning specifically for 2026, use TSIA's current event calendar rather than assuming the previous Orlando schedule is continuing.

For October 2026, the confirmed open conference is Technology & Services World at ARIA Resort & Casino in Las Vegas.

If you're heading to Las Vegas and working through how AI changes service delivery, pricing or customer outcomes, we'd love to see you there.

Meet Rocketlane at TSIA →